Klaviyo Done-For-You Service Terms

Last updated: October 29, 2026

These Klaviyo Done-For-You Service Terms ("Terms") apply to the Klaviyo Done-For-You service ("Service") sold by Deks Technology Solutions, LLC ("dekstech," "we," "us"). By purchasing or using the Service, you ("Customer," "you") agree to these Terms and to our general Terms of Service, Privacy Policy and Refund Policy. If these Terms conflict with those policies, these Terms control for the Service.

1. The Service

The Service is done-for-you email marketing inside your own Klaviyo account. It is available to businesses located in the United States only.

Month 1 (onboarding): (a) an audit of your Klaviyo account, list and current flows; (b) building or rebuilding the six Core Flows listed in Section 3; (c) list cleanup (suppressing invalid, bounced and long-inactive profiles, with your approval before anything is suppressed); and (d) deliverability setup (branded sending domain with SPF, DKIM and DMARC records, where you or your domain provider can add DNS records).

Every month (including month 1): (a) four designed email campaigns, written and designed by us and sent after your approval; (b) ongoing A/B tests on your flows; and (c) a one-page monthly report on flow and campaign performance.

The Service does not include SMS, paid ads, website or theme changes, product photography, or your Klaviyo subscription. You pay Klaviyo directly and keep full ownership of your Klaviyo account, lists, flows, templates and data, including after you cancel.

2. Subscription, billing and cancellation

The Service is billed monthly, 100% in advance, at the price shown at checkout (currently $495 for the first month, then a founding rate of $997 per month) and renews automatically each month until you cancel. You can cancel at any time by emailing support@dekstech.com; cancellation takes effect at the end of the current paid month and the Service continues until then. Except as described in Section 3, payments are non-refundable. We may change pricing with at least 30 days' notice by email; the new price applies from your next billing date after that notice.

3. Our guarantee: 6 Core Flows live in 14 days, or month 1 is free

The promise. All six Core Flows will be Live in your Klaviyo account within 14 calendar days after the Access Date. If they are not, we will refund your full first-month payment, and we will keep working until they are live at no extra charge. The guarantee covers delivery and timing only. It does not promise any amount of revenue, orders, open rates or other results.

Core Flows means: (1) Welcome series; (2) Browse abandonment; (3) Cart and/or checkout abandonment; (4) Post-purchase; (5) Winback; and (6) Sunset (list hygiene). Each Core Flow will have a trigger and at least one email designed in your brand. Where you already have one of these flows, "build or rebuild" means we review it and either keep, fix or replace it, and it counts once it meets this definition.

Live means the flow is switched on in Klaviyo with status "Live" and its trigger is active. If you ask us to keep a finished flow in "Draft" or "Manual" status, it counts as Live on the day we tell you in writing that it is ready to switch on.

Access Date means the later of: (a) the day we receive working Klaviyo access (a user with Manager or Admin role, or an equivalent agency login) and Shopify collaborator or staff access to view your products and orders; and (b) the day you complete our short onboarding form (logo and brand colors or a link to your store, your discount policy, and a contact for approvals). We will confirm the Access Date to you by email.

Paused days. The 14-day period pauses on any day we are waiting on something only you can provide and you have not replied within 2 business days of our written request (for example, an approval, a discount code decision, brand assets, or DNS access), and resumes when you reply. Delays caused by Klaviyo or Shopify outages, or by an account suspension we did not cause, also pause the period. We will tell you in writing whenever the clock is paused.

How to claim. Email support@dekstech.com within 14 days after the 14-day period ends. We will refund your first-month payment to your original payment method within 5 business days. The guarantee applies once per business and only to the first month of your first subscription.

4. Approvals and content

We send campaigns for your approval before they go out and send flows for review in one batch. If you do not reply to a campaign approval request within 2 business days, we will hold that campaign rather than send it without your approval. Unused campaigns do not roll over to later months. You are responsible for the accuracy of offers, prices, product claims and discounts you approve, and for having permission to use any content (photos, logos, reviews) you give us.

5. Email compliance

You confirm that the profiles in your Klaviyo account were collected lawfully and that you have the consents required to email them. You are responsible for complying with laws that apply to your marketing (including CAN-SPAM and state privacy laws) and with Klaviyo's acceptable use policy. We will keep unsubscribe links and your physical address in every marketing email and will not import purchased lists.

6. Results

Email performance depends on your list, products, pricing, offers, website, inventory, deliverability history and market conditions, which we do not control. We do not guarantee any level of revenue, orders, attributed revenue, open rates or click rates. The only guarantee is the delivery guarantee in Section 3.

7. Data and access

We use the access you give us only to provide the Service. We do not sell your customer data. You may remove our access at any time; doing so ends work under the Service and pauses the guarantee period. When the Service ends, we will remove our user from your accounts on request, and everything we built stays in your account.

8. Disclaimer, limitation of liability and indemnification

Except as expressly stated in these Terms, the Service is provided "as is" and we disclaim all implied warranties, including merchantability and fitness for a particular purpose. To the maximum extent permitted by law, dekstech will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue or lost data, arising from or related to the Service, including issues caused by Klaviyo, Shopify or other third-party services. Our total liability for any claim related to the Service is limited to the amount you paid us for the Service in the 3 months before the event giving rise to the claim. You agree to defend and indemnify dekstech against third-party claims arising from content or offers you approved, your list collection practices, or your violation of these Terms or applicable law.

9. Termination

Either party may end the Service by cancelling as described in Section 2. We may terminate the Service with 30 days' notice for any reason (with a prorated refund of any prepaid, unused period), or immediately for non-payment or a violation of these Terms.

10. Governing law, changes and contact

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Wood County or Lucas County, Ohio. Before filing any claim, each party agrees to try to resolve the dispute informally by email for at least 30 days. We may update these Terms by posting a new version on this page and, for material changes, emailing you at least 30 days in advance. Questions: support@dekstech.com.