For HVAC & plumbing companies

Every missed call is a job for your competitor.

You're on a roof or in an attic when the phone rings. It goes to voicemail, and the homeowner hires the next company on Google. That job, and every tune-up and replacement after it, now goes to them. Your AI front desk answers every call in one ring, 24/7, books the job and texts you the details.

Hear real calls Get started
Live in 7 days Keep your number Cancel anytime
5.0 from 20 verified client reviews

Hear Ava handle real calls

Listen before you buy. Real, unscripted test calls on our demo line. Luke, our founder, plays the homeowner. Clips are trimmed for length.

Emergency

Smoke and a gas smell from the furnace

0:23
Read the transcript

Ava: Thanks for calling Summit Heating and Air. This is Ava. How can I help you today?

Caller: There's maybe some smoke coming out of my heater, and it kinda smells like gas.

Ava: Oh no, that sounds serious. Please get everyone out of the home right now and call 911 or your gas utility from outside. Don't use any switches or electronics on your way out. Your safety comes first.

Booking

Furnace tune-up, booked for Wednesday

0:49
Read the transcript

Ava: Thanks for calling Summit Heating and Air. This is Ava, Summit's AI assistant, and this call may be recorded. How can I help you today?

Caller: I'm just looking for a tune-up for my furnace for this upcoming winter. [...] It's kinda short notice. Can I do Wednesday or Thursday? It's just a tune-up, right?

Ava: Absolutely, Edward. Wednesday or Thursday works just fine for a tune-up. Would you prefer Wednesday morning between 8 and noon, or afternoon between noon and 4?

Caller: Let's do Wednesday, noon and 4.

Ava: Perfect. The tune-up visit is $129. Let me read that back. I have you down for a furnace tune-up at 180 Main Street in Waterville on Wednesday between noon and 4.

Price shopper

Caller says another company quoted $60

0:45
Read the transcript

Ava: Thanks for calling Summit Heating and Air. This is Ava, Summit's AI assistant, and this call may be recorded. How can I help you today?

Caller: [AC is blowing hot air.] I was just kinda wondering how much it would cost for you guys to come look at it. I'm just kinda looking around.

Ava: Absolutely, I can help with that. The diagnostic visit is $89, and that's waived if you go ahead with the repair. Would you like to set up an appointment, or do you have more questions?

Caller: Wow, $89. I think someone else told me it would be like $60. Why should I pay you guys $89?

Ava: I understand. It's a fair question. The $89 covers a licensed technician's time to come out, diagnose the problem safely, and give you options. If you go ahead with the repair, that fee is waived.

Wants a human

Caller asks to talk to a real person

0:33
Read the transcript

Caller: Is it possible I could just talk to a person about this? I'd feel more comfortable.

Ava: Absolutely, I understand. I can have someone from our team call you back to answer your questions. Could I get your name and the best number for a callback?

Caller: [Gives name and number.]

Ava: Thanks, Ed. So just to confirm, Ed Jones at 419-367-5525 would like a callback to discuss AC service and pricing. Does that all sound right?

Caller: Yeah, that sounds right. That would be great.

Ava: Perfect. Someone from our team will give you a call soon.

Still not sure? Call it yourself.

Our demo line answers as "Summit Heating & Air," a sample company. Try to book a repair, report an emergency, ask about pricing, or ask for a real person.

(419) 451-9420
Get started for $297/month

What are missed calls costing you?

When a homeowner hits voicemail, most don't leave a message. They call the next company on Google. Move the sliders to match your business:

Not sure? Pick the closest:

You could be losing about

$5,160

a month in jobs that went to a competitor

Assumes only 1 in 3 missed callers would have booked with you. Missed calls a week × 4.3 weeks × 1/3 × job value. An estimate, not a promise.

Live in 7 days. We do the setup.

No software to learn. You answer a few questions and we build and test your front desk for you.

1

15-minute kickoff

Tell us your services, service area, hours, pricing rules and what counts as an emergency.

2

We build and test it

We set it up with your services, prices and service area, test it on real calls, and you call it yourself before it goes live.

3

Turn on call forwarding

Forward calls after hours, when you're busy, or all the time. It's a setting on your phone line, and we walk you through it. You get a text summary of every call.

Answers like your best dispatcher. Never calls in sick.

Books the job

Collects name, address, problem and preferred time, then texts it to you or your dispatcher to put on the schedule.

Flags emergencies

No heat, no AC in a heat wave, burst pipe, gas smell? It follows your rules and transfers urgent calls to your on-call tech.

Texts you every lead

A summary of each call lands on your phone within seconds: who called, what they need, and what was booked.

Picks up in one ring, 24/7

Nights, weekends, holidays, and the Monday rush when every line is lit. No hold music.

Sounds natural

A friendly, natural voice that handles interruptions and follow-up questions. Call the demo and judge for yourself.

Get your evenings back

Stop answering the phone at dinner or between jobs. It handles the calls, screens out spam and robocalls, and you just read the texts.

A full-time receptionist covers 40 of the 168 hours in a week

Emergencies don't keep business hours.

In-house receptionistdekstech AI front desk
Monthly cost~$3,000 plus taxes and benefits$297
Hours covered~40 per week168 per week
Sick days, vacations, turnoverYesNone
Calls at the same timeOneMany at once
Time to startWeeks of hiring and training7 days

Receptionist cost based on the U.S. Bureau of Labor Statistics median annual wage for receptionists (about $36K, May 2023), before payroll taxes and benefits.

Founding customer pricing

We're onboarding a small group of HVAC and plumbing companies by hand. Founding customers keep this price for as long as they stay.

Founding offer: setup fee waived
$297/month
$497 setup  $0 for a limited time
  • Answers 24/7, trained on your shop
  • Screens out spam calls
  • Books jobs, transfers emergencies
  • 200 calls/mo, no per-minute fees
  • Text summary of every call
  • Done for you, live in 7 days
  • Month to month, cancel anytime
Start for $297/month

We'll email you within 1 business day to book your kickoff. Renews monthly. By purchasing, you agree to the AI Front Desk Terms.

5.0 from 20 client reviews

Live in 7 days or your money back. No booked job in your first 30 days? We refund month one.

Higher call volume or multiple locations? Book a 15-minute call for custom pricing.

Luke Tull, founder of dekstech

A real person behind it

Hi, I'm Luke Tull, founder of dekstech in Perrysburg, Ohio. I've spent my career in IT and building software for small businesses. Right now we're setting up a small group of HVAC and plumbing companies by hand. My team and I set up your front desk, listen to how it handles your calls in the first weeks, and fix anything that's off.

Luke Tull, Founder

What clients say about working with us

5.0 average, 20 verified reviews
Luke was phenomenal. Expert quality work, performed quickly and thoroughly. He was attentive to bug fixes, even on Thanksgiving.
Zach Z.dekstech client
I had been having an issue with an API connection on my site and was having no luck getting it fixed until I found Luke. He kept me up to date on the progress at all times and did what I could not find anyone else to do.
Dave B.dekstech client
Luke and his team were awesome to work with. We had a complex situation that they helped navigate quickly. I'd definitely work with them again.
Brian S.dekstech client

Reviews from dekstech software and web development clients, collected on dekstech.com.

Questions owners ask

How is this different from an answering service?

Most answering services take a message and pass it on. By then the homeowner may have already called someone else. Your AI front desk picks up in one ring, asks the right questions, books the job and follows your emergency rules, the same way every time.

Do I need a new phone number?

No. Keep your number and forward calls to your front desk: after hours, when you don't pick up within a few rings, or all the time. You can change it anytime.

Will callers know it's AI?

It sounds natural and handles real conversation, but it won't pretend to be a person if asked. Most callers care about getting booked fast, not who answers. Call the demo and decide for yourself.

What happens with a real emergency?

You set the rules. For example: transfer "no heat" and "water leak" calls to the on-call tech, and book everything else for the next morning.

What if it doesn't know the answer?

It takes a detailed message and texts you right away, so a person can call back. We review your calls during the first weeks and keep improving its answers.

Does it work with my scheduling software?

Every booking and lead goes to you by text and email on day one. Tell us what you use (ServiceTitan, Housecall Pro, Jobber, Google Calendar) and we'll go over connection options on the kickoff call.

Is there a limit on calls?

The $297 plan includes up to 200 calls a month, with no per-minute fees. That covers after-hours and overflow calls for most small shops. Running a bigger team or want every call answered all day? Book a 15-minute call and we'll put together custom pricing. If a busy month pushes you over, we'll talk to you first. No surprise charges.

Is there a contract?

No. It's month to month and you can cancel anytime.

Stop sending jobs to voicemail

Call the demo line and hear it for yourself, then get started.

Get started Call (419) 451-9420